Setup support · Windows

We will work through genuine setup problems with you.

Support covers downloading, installing, launching, and normally configuring Meccha Auto Paint on environments listed as supported by the current release.

Effective July 15, 2026

Before contacting support

Confirm your Windows and game build are currently supported.
Restart the game and launcher once.
Follow the setup guide from the beginning without skipping steps.
Record the exact error message and when it appears.

Send a useful support request

Contact support from the same email address used at checkout and include:

Your Stripe receipt or payment reference.
Your Windows version and current game build.
The exact error message and steps that produced it.
A screenshot and the troubleshooting already attempted.

Email technical support ↗

support@mecchaautopaint.com

Technical-issue refund exception

We first provide reasonable troubleshooting. A refund may be considered when a verified setup issue prevents the software's core functionality on a system and game build listed as supported, you cooperate with the troubleshooting process, and we cannot provide a working solution.

Future Windows or game changes may require a software update, and an exact resolution time cannot be guaranteed. See the complete final-sale policy in the Terms before purchasing.